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Organizational
culture
- Organizational
culture endures like personality - climate is a brief mood.
- A
culture is made up of NORMS governing the behaviour of members.
- Norms
are a bit like rules, just less explicit.
- A
typical norm is the expectation to work long hours.
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- No explicit
policy, just an implicit rule that no other behaviour is acceptable.
- Norms
are based on values but values alone are not enough to constitute
a culture.
- Your culture
could value the development of people but no one may be doing
it.
- A norm
is in effect when people are actually behaving in accordance with
it.
- Norms
imply underlying values, but the latter does not mean norms are
operating.
- A norm
specifies what behaviour will be accepted/rewarded/reinforced
in what situations
- The only
way to cultivate norms is to ensure that the desired behaviours
are reinforced and role models exhibit the required behaviours
consistently.
- Punish
deviants, but role models and positive reinforcement are more
powerful.
- Those
who try to change a culture often fail because they stop at exhortation.
- They do
not consistently reward or model the appropriate behaviours.
- Behaviour
change can mean compliance - we would like people to WANT to change.
- But there
is nothing wrong with combining reinforcement with rational persuasion.
- The problem
is only in expecting rational persuasion to be enough.
- While
people can comply just to be rewarded or accepted they can change
their attitudes after behaving in line with new norms for awhile
and getting rewarded for so doing.
- The culture
concept suggests a uniform set of norms across the entire organization.
- You need
to be sure that the culture appropriate for one part of the organization
isn't imposed on parts for which it would be counterproductive.
- A risk
orientated culture shouldn't be applied where you need efficiency
to ensure profitability.
- A "right
first time" culture is too risk averse for the entrepreneurial
parts of the business.
- You might
want a single cultural umbrella over a diversity of subcultures.
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All
pages written by Mitch
McCrimmon, Ph.D. and copyright © Self Renewal Group 1996-2010
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